Rhys Lord

Rhys Lord thinks CareWest's Transition To Work Program is the best Transition To Work Program he has been to. Nice words indeed to hear - but really this story is abou...


We were very fortunate to have the federal minister for regional development Fiona Nash visit our 4C Wellness Centre yesterday for a progress tour of the facility.The part federally funded community centre is almost complete and we look forward to opening Stage 3 to the community.#fionanash


We love working with the community and local businesses. Thanks to LJ Hooker Orange for giving people with a disability a go - we all have something to offer!


If you are heading out to the Australian National Field Days (20, 21, 22 October) at Borenore (15 mins from Orange) please stop by the CareWest stand in the Trevor Elliot Pavillion. We'd love to see you!


Happy National Carer's Week. Thank you to the 2.8 million carers in Australia for the contribution you make to lives of many. #carers2016


It's national Carer's Week next week, 16-22 October, so keep an eye out for lot's of great events happening (like Jazz on the Verandah in Bathurst) to help say thank you to the 2.8 million carers in Australia. #carers2016 #commonwealthcarerrespitecentre


Tasmanian Councillors were challenged to get around their towns in a wheelchair to see how hard it is for people. Should this happen in any of our areas do you think?


Welcome to the 2nd edition of our CareWest NDIS Newsletter which provides you with regular, up to date information on how to become NDIS ready. This edition focuses on NDIS pre-planning. Find out what you need to do to prepare for your planning meeting with the NDIA. Sign up to the newsletter by clicking on the link and then the subscribe button! #ndisready


Are you looking to build on your career in Community Services? We are looking for a suitably qualified and kind person to support families who have a child with a diagnosis of a disability or developmental delay.This Linker position with the Early Links team can be based in Bathurst, Orange or Parkes.


Passionate about early childhood education? Do you believe a great preschool experience can give a child the best possible start to their schooling years? Then this job in Tullamore could be for you! Click on the link for more information. #earlychildhoodeducation @carewest


Join a dynamic & experienced team of Case Managers assisting CareWest clients to maintain their independence.We are looking for a Case Manager in Cowra for this Permanent Part Time role - 4 days/30.4 hours per week.


Love numbers and have at a minimum a Bachelor in Accounting (or equivalent)? Then check out this opportunity to join a progressive and growing organisation.


Well done to all the Aussie Paralympians. What a great way to finish the games. Brilliant stuff.


We are really enjoying watching the Luminosity Project come along. Congratulations to Jason Roberts on a great interview with Suzi Welch. #luminosity


Going well Aussies!


It's important to understand what the NDIS will mean to you or someone you know. We have just launched our CareWest NDIS Newsletter to provide you with regular, up to date information on how to become NDIS ready. Sign up to the newsletter by clicking on the link and then the subscribe button! #ndisready


Let the Games begin! Best wishes to all our Aussie paralympians and indeed to all the paralympians competing in Rio from around the world. #paralympics #openingceremony #rio2016 @AUSparalympics


Ahhh, back to Monday. They aren't all bad - have a good week!


Share this information with anyone you think may be interested! Both these programs are fantastic and run by enthusiastic and energetic CareWest team members!


Due to growth in our Out of Home Care service, CareWest is now looking for a Support Leader to manage a residential care property that provides services to children and young people, people with a disability and people with a mental health diagnosis. Visit our recruitment hub for all the details. Applications close 11 September 2016.


There are some good people out there with really bright ideas to help people with a disability live the life they want to. #carewest #ndisready #disabilityservices


CareWest and the NDIS

Jun 15,2016

Since talk began around the introduction of the National Disability Insurance Scheme (NDIS), CareWest has been working towards en...

Blog - Gosling Farm

Therapy Farm the first of its kind for Nursing Home

Jan 28,2016

Imagine having lived on a farm or in a home with a garden and animals for much of your life and then one day you find yourself...


CareWest at TEDx Orange

Jan 12,2016

The challenge of social engagement is compounded in regional and rural Australia. In this TEDxOrange talk, CareWest's Eevon Chia ...


New website goes live for fresh start

Oct 28,2015

For anyone who has undertaken the redevelopment of a website, you will know just how time-consuming and fiddly it can be. We at ...

Cropped 2

New Human and Community Services research scholarship launched

Oct 27,2015

CareWest’s President, George Blackwell and CEO Tim Curran recently launched a Human and Community Services Research Scholarship...


Social Links for Social Inclusion

Oct 23,2015

Aside from challenges accessing health and medical services, seniors living in regional Australia also face barriers when accessi...




Customer Focus
CareWest is creating a Customer Reference Group (CRG) and is looking for current customers and carers to join. The CRG will assist CareWest improve services, policies and processes. If you are interested in participating in improving CareWest, email admin@cw.org.au or call 1300 CareWest (1300 227 393) and ask for Marc Bonney.

It is essential to CareWest that our customers are understood, appreciated, supported and empowered and that they enjoy superior quality services. We offer a range of specialised services that are flexible and responsive to meet the diversity of customers’ changing needs and goals.


Quality and Accreditation
We recognise that our customers want quality services tailored to their particular needs and wants. Our certifications and accreditations are evidence that we meet or exceed the required quality standards for the range of services offered by CareWest.

Beyond compliance is our commitment to quality improvement. Through its various feedback mechanisms, CareWest seeks to harness the views and ideas of its customers, carers and families to inform our practice and improve our service.
CareWest also seeks to implement evidence based best practice in the provision of its services, and to review and evaluate service outcomes for our customers, through the work of our Research and Evaluation Department.

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The safety and wellbeing of our clients is a primary concern and goal for all of us at CareWest. To this end, we take a multi-pronged approach which starts with the recruitment and induction of new staff. Through our rigorous screening processes we aim to ensure that we select professional staff who share our values and will keep our clients safe and free from harm.

Through our induction and training procedures we aim to ensure that our staff fully understand our clients’ rights and advocate for them at all times. Also that our clients themselves understand their rights and know how to assert them. Through our reporting procedures, we aim to ensure that any concerns that clients, carers or staff may have are immediately reported. CareWest works closely with community partners including police, the NSW Ombudsman and other agencies to establish safety networks for all who receive our services.

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CareWest Telehealth services provides ongoing, remote vital signs monitoring for customers. Helping people actively manage their own health including proactive monitoring of specific health measures can promote people’s long term health and independence, as well as improving quality of life for people and their carers.

CareWest Telehealth services are provided as one part of a broader service plan or care plan. Remote monitoring services can include: blood sugar level, heart rate, ECG, blood pressure, weight, blood oxygen, temperature and more. Monitoring services are provided by our Clinical Team which includes a Clinical Nurse Consultant and Registered Nurses. All services are supported by an ISO certified Telehealth provider.


Clinical Services
CareWest's Clinical Services team provides education and complex health case management to clients, their families, staff and many external stakeholders across a wide geographical footprint. Comprising a Behaviour Support Team, a Nursing Team, and a Speech Pathologist, the team adheres to best-practice standards to ensure the highest quality care and services are delivered to all CareWest clients.

To round off the services provided, the clinical team is eagerly anticipating the recruitment of an Occupational Therapist.
Clinical Services is responsible for providing leadership, clinical support, and staff training and supervision to enhance our capacity to support our clients and respond to their varied and changing individual care and support needs.
The Behaviour Support Team provides behavioural assessments designed to understand why behaviours of concern occur and then develop plans and strategies to assist the service users to learn more socially appropriate means of communicating, and to assist staff to support them.
The Clinical Nursing and Allied Health Team provides clinical expertise and advocacy to clients and their families or carers with complex and high clinical needs using an evidenced based health promotion model. Support is provided in the form of assessment, care planning, education and clinical case management.

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Advocacy and Interpreter Services
All clients have the right to use an advocate to assist them in communicating with CareWest. An advocate is a person who, with the client’s agreement, represents the client’s interests. You may use the advocate of your choice - they can be a carer, family member, friend, advocacy service, professional person or any other person you choose.

Interpreting help is available from the Translating and Interpreting Service National (TIS National) on 131 450 (local call cost from anywhere in Australia). TIS National provides an interpreting service 24 hours a day, seven days a week.

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Research and Evaluation
In March 2015 CareWest established the Research and Evaluation Unit. Headed up by Dr Gregory Dresser, the Unit is responsible for developing strategic research priorities, leading research activities (including the interventions associated with research projects), and managing research systems and reporting requirements.

The Unit also supports the activities of Executive and Senior Management staff by providing internal consultation services on a broad range of issues, including corporate governance, project and program evaluation, tender writing, staff and sector-wide training and development, and business planning and reporting.

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Partnerships & Alliances
CareWest actively pursues partnerships and alliances with organisations that are focused on providing community services. Our aim is to forge positive mergers, partnerships and alliances with other groups interested in providing services tailored to the distinct needs of local communities and individuals in regional, rural and remote Australia.

During this period of significant sector reform it is critical that we do not lose the skills, knowledge, staff and assets built up over time within local communities. Rather we need to capture, preserve and strengthen them for the improved servicing and support of regional communities. The survival of local not-for-profit organisations is essential for rural economies, employment and the sustainability of regional essential services. Click here to download a copy of our Prospectus.


Risk Management
CareWest’s Risk Management Policy and Risk Management Strategy specify the commitment, processes and assignment of responsibilities, for designing, implementing, monitoring, reviewing and continually improving risk management throughout the organisation.

Our effective risk management helps protect stakeholders and assets from adverse events and support the pursuit of opportunity.
Benefits include:

  • assistance in achieving service and corporate objectives;

  • improved identification of opportunities and threats;

  • pro-active decision-making, planning and management;

  • more effective allocation and use of resources;

  • improved stakeholder confidence and trust;

  • improved compliance; and

  • better corporate governance and internal controls.