Rhys Lord

Rhys Lord thinks CareWest's Transition To Work Program is the best Transition To Work Program he has been to. Nice words indeed to hear - but really this story is abou...


Do you need to travel but find mainstream transport difficult? Community Transport provides a safe and affordable service helping you get out and about. For more information and eligibility criteria, give us a call on 1300 227 393 or visit http://buff.ly/1YpgQFb


Have a great weekend!


Confused about which services meet your needs best? Community Link can help you. Call 1300 227 393, for a confidential conversation with one of our experienced staff to discuss the services available to you. http://buff.ly/27iouHm


Our Ability Links Linker in Broken Hill, Natasha Bearman, advocating for the homeless.


Hi all you lovely nurses out there. Are you looking for after hours work and are interested in Telehealth? Take a look at this opportunity - you never know, this may just be for you.


Home Modifications can affordably help you live safely and independently in your own home. From widening doorways to replacing stairs with a ramp, we can help create a comfortable and safe environment that maximises your independence. For more information and eligibility criteria, give us a call on 1300 227 393 or visit


This is a lovely story about the NDIS and how it can work for families. CareWest will be running a series of information sessions to help answer any NDIS questions you may have. Register for more information about these sessions at info@cw.org.au or call us on 1300 CAREWEST (1300 227 393). #NDIS #disabilityservices #carewest


We want you to live life the way you want to and Ability Links NSW helps you do just that, providing support to people with a disability, their families and carers to ensure your goals are fulfilled. For more information and eligibility criteria, give us a call on 1300 227 393, or visit our website http://buff.ly/1UXqiAN


Does managing your health from the comfort of your own home sound ideal? Our Telehealth services enable you to monitor specific health measures giving independence, as well as improving quality of life for people and their carers. For more information and eligibility criteria, please give us a call on 1300 227 393 or visit


Are you providing support for someone under 30 years of age with a severe or profound disability? Our respite service can assist. We provide you with information, counselling and referral, and the option of short-term respite support to give carers a well-earned break. For more information and eligibility criteria, call us today on 1300 227 393 or visit http://buff.ly/23LZt2B


CareWest's 4C precint will soon be buzzing with the sounds of children busy at play and learning with the imminent opening of the CareWest Preschool. Open Days are being conducted until Thursday so if you are in the market for a preschool and live in or near Orange then come on down between 9.30am-12.30pm for a look. Details are in the attached article in the Central Western Daily.


Have you been overwhelmed when faced with the maze of disability services? Our Case Management service may be able to help. Connecting you with a personal care planner who will help you find services suitable for your specific needs. For more information and eligibility criteria, call 1300 227 393 or visit our website on http://buff.ly/1T9iFpt


CareWest is pretty lucky to have some exceptional nurses in our Clinical Services team. So here's a massive shout out to our Nurses, and all the nurses out there, on International Nurses Day.


CareWest and its Wagga Wagga Volunteer Centre invite you to a community event today at 10.00am in Bolton Park to celebrate the role volunteers play in the community. A huge human V (currently in the early stages of being set up as you can see) will be photographed from above by a drone, and will be followed by a BBQ lunch. Come on down and join in the fun. The sun gods are shining on us today!


The federal government has appointed a new human rights commissioner and commissioners for age and disability discrimination - three pretty significant appointments!


Happy Volunteer Week! To all our Volunteers we say thank you! The work you do in the community is amazing and you are such an integral part of CareWest. #volunteering #nationalvolunteerweek


And we won! To all at CareWest, this award is for you all. Congratulations to joint winners Transforce from Dubbo!


Good luck CareWest at the NSW Business Chamber Central West Orana Business Awards! We are up against many fabulous regional businesses. #carewest #regionalaustralia


It's National Volunteer Week 9-15 May 2016. CareWest and its Wagga Wagga Volunteer Centre invite you to a community event on Wednesday 11 May at 10.00am to celebrate the role volunteers play in the community. A huge human V will be photographed from above by a drone, and will be followed by a BBQ lunch. Click on the image for event details.


CareWest Community Transport was proudly involved in transporting some great Australians during the Orange Anzac Day march yesterday. #lestweforget #carewest


Loving the way Cricket Australia thinks with the release of its "a sport for all'' guide to inclusion. #inclusive #sportforall Cricket Australia


After 18 years working in the Electrolux Factory, Glen Seckold is using lifelong skills to embark on a new career as a disability support worker with CareWest. His story is on Pg 8 of the latest edition of Orange City Life. #disabilityservices #carewest #orangecitylife


Inclusion in sport? You bet! Check out this great seminar for anyone coaching a sports team. This will give you more insights, knowledge and experience in how to coach or support players with a disability or other barrier. #carewest #sportsinclusion #benevolentsociety #sport&rec #soccajoeys

Blog - Gosling Farm

Therapy Farm the first of its kind for Nursing Home

Jan 28,2016

Imagine having lived on a farm or in a home with a garden and animals for much of your life and then one day you find yourself...


CareWest at TEDx Orange

Jan 12,2016

The challenge of social engagement is compounded in regional and rural Australia. In this TEDxOrange talk, CareWest's Eevon Chia ...


New website goes live for fresh start

Oct 28,2015

For anyone who has undertaken the redevelopment of a website, you will know just how time-consuming and fiddly it can be. We at ...

Cropped 2

New Human and Community Services research scholarship launched

Oct 27,2015

CareWest’s President, George Blackwell and CEO Tim Curran recently launched a Human and Community Services Research Scholarship...

Tegan blog 2

CareWest and the NDIS

Oct 26,2015

Since talk began around the introduction of the National Disability Insurance Scheme (NDIS), CareWest has been working towards en...


Social Links for Social Inclusion

Oct 23,2015

Aside from challenges accessing health and medical services, seniors living in regional Australia also face barriers when accessi...




Customer Focus
CareWest is creating a Customer Reference Group (CRG) and is looking for current customers and carers to join. The CRG will assist CareWest improve services, policies and processes. If you are interested in participating in improving CareWest, email admin@cw.org.au or call 1300 CareWest (1300 227 393) and ask for Marc Bonney.

It is essential to CareWest that our customers are understood, appreciated, supported and empowered and that they enjoy superior quality services. We offer a range of specialised services that are flexible and responsive to meet the diversity of customers’ changing needs and goals.


Quality and Accreditation
We recognise that our customers want quality services tailored to their particular needs and wants. Our certifications and accreditations are evidence that we meet or exceed the required quality standards for the range of services offered by CareWest.

Beyond compliance is our commitment to quality improvement. Through its various feedback mechanisms, CareWest seeks to harness the views and ideas of its customers, carers and families to inform our practice and improve our service.
CareWest also seeks to implement evidence based best practice in the provision of its services, and to review and evaluate service outcomes for our customers, through the work of our Research and Evaluation Department.

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The safety and wellbeing of our clients is a primary concern and goal for all of us at CareWest. To this end, we take a multi-pronged approach which starts with the recruitment and induction of new staff. Through our rigorous screening processes we aim to ensure that we select professional staff who share our values and will keep our clients safe and free from harm.

Through our induction and training procedures we aim to ensure that our staff fully understand our clients’ rights and advocate for them at all times. Also that our clients themselves understand their rights and know how to assert them. Through our reporting procedures, we aim to ensure that any concerns that clients, carers or staff may have are immediately reported. CareWest works closely with community partners including police, the NSW Ombudsman and other agencies to establish safety networks for all who receive our services.

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CareWest Telehealth services provides ongoing, remote vital signs monitoring for customers. Helping people actively manage their own health including proactive monitoring of specific health measures can promote people’s long term health and independence, as well as improving quality of life for people and their carers.

CareWest Telehealth services are provided as one part of a broader service plan or care plan. Remote monitoring services can include: blood sugar level, heart rate, ECG, blood pressure, weight, blood oxygen, temperature and more. Monitoring services are provided by our Clinical Team which includes a Clinical Nurse Consultant and Registered Nurses. All services are supported by an ISO certified Telehealth provider.


Clinical Services
CareWest's Clinical Services team provides education and complex health case management to clients, their families, staff and many external stakeholders across a wide geographical footprint. Comprising a Behaviour Support Team, a Nursing Team, and a Speech Pathologist, the team adheres to best-practice standards to ensure the highest quality care and services are delivered to all CareWest clients.

To round off the services provided, the clinical team is eagerly anticipating the recruitment of an Occupational Therapist.
Clinical Services is responsible for providing leadership, clinical support, and staff training and supervision to enhance our capacity to support our clients and respond to their varied and changing individual care and support needs.
The Behaviour Support Team provides behavioural assessments designed to understand why behaviours of concern occur and then develop plans and strategies to assist the service users to learn more socially appropriate means of communicating, and to assist staff to support them.
The Clinical Nursing and Allied Health Team provides clinical expertise and advocacy to clients and their families or carers with complex and high clinical needs using an evidenced based health promotion model. Support is provided in the form of assessment, care planning, education and clinical case management.

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Advocacy and Interpreter Services
All clients have the right to use an advocate to assist them in communicating with CareWest. An advocate is a person who, with the client’s agreement, represents the client’s interests. You may use the advocate of your choice - they can be a carer, family member, friend, advocacy service, professional person or any other person you choose.

Interpreting help is available from the Translating and Interpreting Service National (TIS National) on 131 450 (local call cost from anywhere in Australia). TIS National provides an interpreting service 24 hours a day, seven days a week.

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Research and Evaluation
In March 2015 CareWest established the Research and Evaluation Unit. Headed up by Dr Gregory Dresser, the Unit is responsible for developing strategic research priorities, leading research activities (including the interventions associated with research projects), and managing research systems and reporting requirements.

The Unit also supports the activities of Executive and Senior Management staff by providing internal consultation services on a broad range of issues, including corporate governance, project and program evaluation, tender writing, staff and sector-wide training and development, and business planning and reporting.

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Partnerships & Alliances
CareWest actively pursues partnerships and alliances with organisations that are focused on providing community services. Our aim is to forge positive mergers, partnerships and alliances with other groups interested in providing services tailored to the distinct needs of local communities and individuals in regional, rural and remote Australia.

During this period of significant sector reform it is critical that we do not lose the skills, knowledge, staff and assets built up over time within local communities. Rather we need to capture, preserve and strengthen them for the improved servicing and support of regional communities. The survival of local not-for-profit organisations is essential for rural economies, employment and the sustainability of regional essential services. Click here to download a copy of our Prospectus.


Risk Management
CareWest’s Risk Management Policy and Risk Management Strategy specify the commitment, processes and assignment of responsibilities, for designing, implementing, monitoring, reviewing and continually improving risk management throughout the organisation.

Our effective risk management helps protect stakeholders and assets from adverse events and support the pursuit of opportunity.
Benefits include:

  • assistance in achieving service and corporate objectives;

  • improved identification of opportunities and threats;

  • pro-active decision-making, planning and management;

  • more effective allocation and use of resources;

  • improved stakeholder confidence and trust;

  • improved compliance; and

  • better corporate governance and internal controls.