Rhys Lord

Rhys Lord thinks CareWest's Transition To Work Program is the best Transition To Work Program he has been to. Nice words indeed to hear - but really this story is abou...


We had an amazing day yesterday at CareWest in Broken Hill, celebrating International Day of People with Disability. What a wonderful, caring, fun-loving bunch of people - who I might add can sing and line dance like the best!


As Movember comes to a close, we post one last photo of Junior Case Manager Jordan Collins and his mo. Well done on raising funds for men's health Jordan. #movember


CareWest Disability Services and Ability Links NSW will be there so please make sure you come and say hi if you attend the Expo.


Congratulations to Ben and Emma who today officially open Cafe Connect at CareWest's 4C community hub, 107 Prince St Orange. Great coffee, easy parking. Open to the public! Cheers Guys! #cafeconnectorange #carewest


What a night at the NSW State Business Chamber Awards. Whilst we didn't win the Excellence in Business Award, we have had a great night representing Orange and CareWest. Congratulations to Transforce, Dubbo (our joint regional finalists in the Central West Orana Business Awards) for their well-deserved win tonight! #nswbc #carewest #transforce


This is an awesome event organised by some awesome people, including CareWest's Suzi Welch. Head to Orange's Botanic Gardens for a memorable evening of art, music, dance and light.


CareWest will officially open its community hub, 4C, in Orange next month and is planning a community open day in February 2017. We cannot wait! CareWest Senior Manager Corporate Communications, Marc Bonney, decided to try out the centre's salon which has been set up to assist in training and skills development for our customers, and to give our customers and community members access to on-site personal grooming facilities. The perm will look good Marc!


The Access All Areas Film Festival is a beautifully packaged short film festival which enables students to experience award winning short films, with accessible features, right in their own classroom. Bookings are now open so please pass this on to any teachers you think may be interested.


A great story about accessibility worth having a look at. #accessibility


Oooh Yeah! First coffee poured!! Watch this space for the opening date of Cafe Connect in Orange! #cafeconnect


Week 3 of Movember and Junior Case Manager Jordan's moustache is coming along nicely. He likes it and is considering keeping it until the end of the year. Let's hope Movember raises a lot of funds for men's health! #movember


Here's a chance to vote for your favourite local business in Orange. All the details are in the link.


CareWest is looking for the right person with digital content creation experience to join its dynamic and effective marketing team. Take a look at this great opportunity if this sounds like you! Applications close 27 November.


Months of hard work and commitment by many has gone into the organising of this event. Please come along to this awesome celebration of people of all abilities. 6.30pm Friday 25 November in the Orange Botanic Gardens. #allabilities #abilitylinksnsw


Months of work and commitment has gone into this event - get yourself along to Luminosity and support people of all abilities.


CareWest is looking for a suitable person with relevant experience in the assessment of the care needs of people with a wide variety of needs in both a hospital and community setting. Take a look at this great opportunity based in Cowra. Applications close 20 November.


Week Two of Movember - and Junior Case Manager Jordan Collins, whom you met in a post last week, is still committed to the facial hair cause to raise funds for men's health. Good on you Jordan. #movember


Last year an estimated 2.7 million Aussies identified as being a carer - that's a significant proportion of the population.The Federal Government is calling for feedback by carers on the draft Service Delivery Model for services to support and sustain the work of unpaid carers. To have your say, please visit DSS Engage by clicking on the link below.


The next edition of NDIS News is now out and features a list of information session locations, dates and times throughout western NSW. Have a read and sign up to the newsletter by clicking on the link and then the subscribe button! If you need help to get NDIS ready then give CareWest a call on 1300 227 393. #ndisready http://us13.campaign-archive1.com/?u=490dbee71151468bd1287ebf5&id=35d4913d58


A great short video that explains what Ability Links NSW is. It's got cute animals, delightful people and helpful information in it - definitely worth a look! #abilitylinksnsw


Do you live in or in the vicinity of West Wyalong and are looking for an opportunity to join a progressive organisation as a Home Care Worker? CareWest is looking for people to join our roster of casual Home Care Workers. Applications close 13 November.


CareWest Disability Services is looking for an energetic and driven person to join the team as a Service Support Analyst. Take a look at the job description to see if this opportunity is for you. Applications close 6 November.


We currently have an exciting opportunity located in the New South Wales Riverina region for a Behaviour Support Specialist to join our Care Governance team on a fixed term contract through until 30 June 2018. Applications are closing 6 November so please be quick.


If developing and implementing comprehensive organisation-wide learning and development frameworks is what you love doing, then this position at CareWest could be just the job for you. Take a look but be quick - applications close 6 November.


Working and caring for an older relative or friend?

Nov 01,2016

Life can be pretty busy – between work, study, children, after school commitments etc, there isn’t often a lot of time left i...


CareWest and the NDIS

Jun 15,2016

Since talk began around the introduction of the National Disability Insurance Scheme (NDIS), CareWest has been working towards en...

Blog - Gosling Farm

Therapy Farm the first of its kind for Nursing Home

Jan 28,2016

Imagine having lived on a farm or in a home with a garden and animals for much of your life and then one day you find yourself...


CareWest at TEDx Orange

Jan 12,2016

The challenge of social engagement is compounded in regional and rural Australia. In this TEDxOrange talk, CareWest's Eevon Chia ...


New website goes live for fresh start

Oct 28,2015

For anyone who has undertaken the redevelopment of a website, you will know just how time-consuming and fiddly it can be. We at ...

Cropped 2

New Human and Community Services research scholarship launched

Oct 27,2015

CareWest’s President, George Blackwell and CEO Tim Curran recently launched a Human and Community Services Research Scholarship...


Social Links for Social Inclusion

Oct 23,2015

Aside from challenges accessing health and medical services, seniors living in regional Australia also face barriers when accessi...




Customer Focus
CareWest is creating a Customer Reference Group (CRG) and is looking for current customers and carers to join. The CRG will assist CareWest improve services, policies and processes. If you are interested in participating in improving CareWest, email admin@cw.org.au or call 1300 CareWest (1300 227 393) and ask for Marc Bonney.

It is essential to CareWest that our customers are understood, appreciated, supported and empowered and that they enjoy superior quality services. We offer a range of specialised services that are flexible and responsive to meet the diversity of customers’ changing needs and goals.


Quality and Accreditation
We recognise that our customers want quality services tailored to their particular needs and wants. Our certifications and accreditations are evidence that we meet or exceed the required quality standards for the range of services offered by CareWest.

Beyond compliance is our commitment to quality improvement. Through its various feedback mechanisms, CareWest seeks to harness the views and ideas of its customers, carers and families to inform our practice and improve our service.
CareWest also seeks to implement evidence based best practice in the provision of its services, and to review and evaluate service outcomes for our customers, through the work of our Research and Evaluation Department.

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The safety and wellbeing of our clients is a primary concern and goal for all of us at CareWest. To this end, we take a multi-pronged approach which starts with the recruitment and induction of new staff. Through our rigorous screening processes we aim to ensure that we select professional staff who share our values and will keep our clients safe and free from harm.

Through our induction and training procedures we aim to ensure that our staff fully understand our clients’ rights and advocate for them at all times. Also that our clients themselves understand their rights and know how to assert them. Through our reporting procedures, we aim to ensure that any concerns that clients, carers or staff may have are immediately reported. CareWest works closely with community partners including police, the NSW Ombudsman and other agencies to establish safety networks for all who receive our services.

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CareWest Telehealth services provides ongoing, remote vital signs monitoring for customers. Helping people actively manage their own health including proactive monitoring of specific health measures can promote people’s long term health and independence, as well as improving quality of life for people and their carers.

CareWest Telehealth services are provided as one part of a broader service plan or care plan. Remote monitoring services can include: blood sugar level, heart rate, ECG, blood pressure, weight, blood oxygen, temperature and more. Monitoring services are provided by our Clinical Team which includes a Clinical Nurse Consultant and Registered Nurses. All services are supported by an ISO certified Telehealth provider.


Clinical Services
CareWest's Clinical Services team provides education and complex health case management to clients, their families, staff and many external stakeholders across a wide geographical footprint. Comprising a Behaviour Support Team, a Nursing Team, and a Speech Pathologist, the team adheres to best-practice standards to ensure the highest quality care and services are delivered to all CareWest clients.

To round off the services provided, the clinical team is eagerly anticipating the recruitment of an Occupational Therapist.
Clinical Services is responsible for providing leadership, clinical support, and staff training and supervision to enhance our capacity to support our clients and respond to their varied and changing individual care and support needs.
The Behaviour Support Team provides behavioural assessments designed to understand why behaviours of concern occur and then develop plans and strategies to assist the service users to learn more socially appropriate means of communicating, and to assist staff to support them.
The Clinical Nursing and Allied Health Team provides clinical expertise and advocacy to clients and their families or carers with complex and high clinical needs using an evidenced based health promotion model. Support is provided in the form of assessment, care planning, education and clinical case management.

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Advocacy and Interpreter Services
All clients have the right to use an advocate to assist them in communicating with CareWest. An advocate is a person who, with the client’s agreement, represents the client’s interests. You may use the advocate of your choice - they can be a carer, family member, friend, advocacy service, professional person or any other person you choose.

Interpreting help is available from the Translating and Interpreting Service National (TIS National) on 131 450 (local call cost from anywhere in Australia). TIS National provides an interpreting service 24 hours a day, seven days a week.

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Research and Evaluation
In March 2015 CareWest established the Research and Evaluation Unit. Headed up by Dr Gregory Dresser, the Unit is responsible for developing strategic research priorities, leading research activities (including the interventions associated with research projects), and managing research systems and reporting requirements.

The Unit also supports the activities of Executive and Senior Management staff by providing internal consultation services on a broad range of issues, including corporate governance, project and program evaluation, tender writing, staff and sector-wide training and development, and business planning and reporting.

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Partnerships & Alliances
CareWest actively pursues partnerships and alliances with organisations that are focused on providing community services. Our aim is to forge positive mergers, partnerships and alliances with other groups interested in providing services tailored to the distinct needs of local communities and individuals in regional, rural and remote Australia.

During this period of significant sector reform it is critical that we do not lose the skills, knowledge, staff and assets built up over time within local communities. Rather we need to capture, preserve and strengthen them for the improved servicing and support of regional communities. The survival of local not-for-profit organisations is essential for rural economies, employment and the sustainability of regional essential services. Click here to download a copy of our Prospectus.


Risk Management
CareWest’s Risk Management Policy and Risk Management Strategy specify the commitment, processes and assignment of responsibilities, for designing, implementing, monitoring, reviewing and continually improving risk management throughout the organisation.

Our effective risk management helps protect stakeholders and assets from adverse events and support the pursuit of opportunity.
Benefits include:

  • assistance in achieving service and corporate objectives;

  • improved identification of opportunities and threats;

  • pro-active decision-making, planning and management;

  • more effective allocation and use of resources;

  • improved stakeholder confidence and trust;

  • improved compliance; and

  • better corporate governance and internal controls.